Hello,
Please would you advise what you are doing regards my order which have already debited me for and delivered NOTHING!
ORDERED – 1 JANUARY 2017
TODAY – 11 JANUARY 2017
DELIVERED – NOTHING !!
Kind regards,
Tony
Antony M. Fendt
From: Antony Fendt [mailto:XXXXXXX]
Sent: Friday, January 06, 2017 6:01 PM
To: 'The Age Of Aquariums'
Cc: 'Terri Ashworth'
Subject: RE: Receipt for order 78002 from Age of Aquariums
Thanks Josh,
Re the test kit, I didn’t want another NYOS kit because the yellow hues are difficult to work out … and I end up with a wide range of what the reading could be.
Other than the ELOS what other quality nitrate test kit do you have? When do you expect the ELOS to be back in stock? I see that it is not marked “out of stock” on your website … we had this same issue with the last food order that I made.
Kind regards,
Tony
Antony M. Fendt
From: The Age Of Aquariums [mailto:sales@aquariumproducts.com.au]
Sent: Friday, January 06, 2017 5:54 PM
To: Antony Fendt
Cc: Terri Ashworth
Subject: Re: Receipt for order 78002 from Age of Aquariums
Importance: High
Hi Tony,
I tried to give you a call yesterday after your email came through.
Being honest you have caught us off guard and we have run out of the Elos Test Kit, honestly i was unaware that this was the case until yesterday.
We would be happy to swap to an other brand or offer a refund?
Best Regards
Josh
On 06/01/2017, at 5:31 PM, Antony Fendt wrote:
Hi,
5 Days has elapsed, a response would be great, thanks.
Kind regards,
Tony
Antony M. Fendt
From: Antony Fendt [mailto:XXXXXXXXX]
Sent: Friday, January 06, 2017 11:00 AM
To: 'Age of Aquariums'
Subject: RE: Receipt for order 78002 from Age of Aquariums
Hi,
Any update on when this order is likely to be fulfilled, please?
Kind regards,
Tony
Antony M. Fendt
From: Age of Aquariums [mailto:sales@aquariumproducts.com.au]
Sent: Sunday, January 01, 2017 7:02 PM
To: xxxxxxxxxx
Subject: Receipt for order 78002 from Age of Aquariums
The Age of Aquariums
Unit 2, 10-12 Webber Drive, Browns Plains Qld 4118
PH: 07 3800 5592
email: sales@aquariumproducts.com.au
Receipt for Order Number 78002
Sunday 01 January 2017
The Age of Aquariums
Unit 2
10-12 Webber Drive
Browns Plains Qld 4118
Australia
Contact Details
First Name: Tony
Last Name: Fendt
Business Name:
Email: XXXXXXXXXX
Contact Phone Number: 0418734592
Billing Details
Address 1: XXXXXXXXX
Address 2:
City: Grange
State: Qld
Post Code: 4051
Country: Australia
Recipient Details
First Name: Tony
Last Name: Fendt
Address 1: XXXXXXXXXXX
Address 2:
City: Grange
State: Qld
Post Code: 4051
Country: Australia
Shipping Instructions: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.
Thank you for your order.
Payment Details
Physical Items
Title Price # Subtotal
Elos Aqua Test Kit - Nitrate $34.95 1 $34.95
Continuum Aquatics Reef Micro Fuel 2L $89.95 1 $89.95
Continuum Aquatics Bacter Gen-M 2L $79.95 1 $79.95
Delivery Charges
Title Notes Price # Subtotal
Order Delivery Charges Fastway Couriers 2 - 10 Working days depending on location $7.50 1 $7.50
SubTotal: $212.35
Total: $212.35
Includes Tax (GST): $19.31
Less PAYPAL PAYMENT 2CR70985JL796525T: -$212.35
Balance Due: $0.00