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dargonk wrote:I've managed to get a refund for the parts of my order they could no longer supply. Though still waiting for the rest of my order to arrive.
mrkris wrote:Still waiting for the "awesome to resume" here too
Ageofaquariums wrote:dargonk wrote:I've managed to get a refund for the parts of my order they could no longer supply. Though still waiting for the rest of my order to arrive.
Until the teleportation unit is built, freight to WA continues to be less than optimal.
Appreciate it if you can post back to the thread when we have it all sorted.
We try look after you MASA guys truely, the biggest challenge currently being matching your usernames on here with the name you ordered under.
ColinG wrote:Ageofaquariums wrote:dargonk wrote:I've managed to get a refund for the parts of my order they could no longer supply. Though still waiting for the rest of my order to arrive.
Until the teleportation unit is built, freight to WA continues to be less than optimal.
Appreciate it if you can post back to the thread when we have it all sorted.
We try look after you MASA guys truely, the biggest challenge currently being matching your usernames on here with the name you ordered under.
To help you match people to orders, my order no was 71127
Colin
Ageofaquariums wrote:dargonk wrote:I've managed to get a refund for the parts of my order they could no longer supply. Though still waiting for the rest of my order to arrive.
Until the teleportation unit is built, freight to WA continues to be less than optimal.
Appreciate it if you can post back to the thread when we have it all sorted.
We try look after you MASA guys truely, the biggest challenge currently being matching your usernames on here with the name you ordered under.
Tone wrote:Josh, I had many years of great service under the previous ownership ... always attentive and prompt with deliveries. My last order for fish food, I use a lot of it, took quite some time to fulfill but was eventually completed. I understand the difficulty in changing ownership so let's get on with ensuring that the great product range and service that we are all accustomed to from AoA over many years is brought up to standard as quickly as possible. Be mindful that the previous owner was well thought of here by the vast majority of long time aquarists. Like others, I'll be monitoring this forum to gauge improvement before the resuming normal business again.
In the meantime, good luck!
ericfloey wrote:Interesting.
I'm guessing they must be running out of stock on my order.
I have sent 3 emails in 3 days asking tracking without any reply back.
Its really disappointed
buck wrote:I recently placed an order with these guys
The order arrived today however upon opening the box for the Tunze Osmolator Universal 3155 I noticed that the glass bulb was loose in the fitting/connector. It also appeared to have a crack in the glass, and a couple of small pieces of glass floating around inside the bulb.
Also, there doesn't appear to be any instructions of any kind included in the box. Considering I have never owned this equipment nor seen it in use, set up without instructions will prove difficult.
Finally, what I did find in the box was a red "Tally- Ho" paper!!!
I'm pretty certain Tunze wouldn't appreciate their product being distributed in this manner!!!
ssscuz wrote:buck wrote:I recently placed an order with these guys
The order arrived today however upon opening the box for the Tunze Osmolator Universal 3155 I noticed that the glass bulb was loose in the fitting/connector. It also appeared to have a crack in the glass, and a couple of small pieces of glass floating around inside the bulb.
Also, there doesn't appear to be any instructions of any kind included in the box. Considering I have never owned this equipment nor seen it in use, set up without instructions will prove difficult.
Finally, what I did find in the box was a red "Tally- Ho" paper!!!
I'm pretty certain Tunze wouldn't appreciate their product being distributed in this manner!!!
Best to contact them with a few photos.
Would be very odd to have packaging like this from them! All orders I have received have been well packaged
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