• Advertisement
RTAW Advertiser

Review on the service and products from Guppy's online

This forum is run by Guppy's Aquarium Products Online (a MASA Business Partner). Please feel free to use this forum to discuss any topics about products, sales or any general questions you would like us to answer.

Moderator: Moderators

Re: Review on the service and products from Guppy's online

Postby Andries » Tue 02 Dec, 2014 11:18 pm

If you are with the NAB something must be wrong because we are also with them and NAB to NAB takes 3 days tops to go back into your c/card.
Email me the order number and I will have to phone the bank tomorrow as well
User avatar
Andries
RTAW Veteran Reefer
RTAW Registered Business
 
Posts: 1608
Joined: Mon 14 Aug, 2006 11:04 pm
Location: Gold Coast

Re: Review on the service and products from Guppy's online

Postby muz_z » Thu 04 Dec, 2014 8:24 pm

Well I just want to say thank you Andries for your great prices and service over the years as well :clap:

Always the best price and great service for me :thumbsup:

Reply to my messages late at night after many wild turkeys :devil:

I hope the new owner can service me as good as you did!!
- All Controlled by Profilux-

New tank being started stay tuned! Cade HL600 BP!
User avatar
muz_z
Veteran Reefer
 
Posts: 900
Joined: Sat 20 Nov, 2010 9:13 pm
Location: Sydney

Re: Review on the service and products from Guppy's online

Postby titusho » Fri 05 Dec, 2014 9:34 am

muz_z wrote:Well I just want to say thank you Andries for your great prices and service over the years as well :clap:

Always the best price and great service for me :thumbsup:

Reply to my messages late at night after many wild turkeys :devil:

I hope the new owner can service me as good as you did!!


is Guppy changing owner?
titusho
Bicentenary Reefer
 
Posts: 370
Images: 0
Joined: Tue 07 Jan, 2014 1:49 pm
Location: Melbourne

Re: Review on the service and products from Guppy's online

Postby Andries » Fri 05 Dec, 2014 11:38 am

Yes, I have sold and will finch up the end of this month. The new owner has already started with me to learn where every thing is packed.
User avatar
Andries
RTAW Veteran Reefer
RTAW Registered Business
 
Posts: 1608
Joined: Mon 14 Aug, 2006 11:04 pm
Location: Gold Coast

Re: Review on the service and products from Guppy's online

Postby titusho » Fri 05 Dec, 2014 7:05 pm

Andries wrote:Yes, I have sold and will finch up the end of this month. The new owner has already started with me to learn where every thing is packed.

All the best Andries and thank you for your good customer service, spot on all the time!
titusho
Bicentenary Reefer
 
Posts: 370
Images: 0
Joined: Tue 07 Jan, 2014 1:49 pm
Location: Melbourne

Re: Review on the service and products from Guppy's online

Postby pilonstar » Sat 13 Dec, 2014 8:55 pm

All the best Andries! thanks for making reef products affordable and sorting the issues that worked for both sides. Also never had the feeling of being rip off. Thanks :clap:
The irony: removing all the nutrients, only to add them all back as high priced supplements.
Live stream tank http://www.erickmiranda.com
User avatar
pilonstar
Old Sea Dog Reefer
 
Posts: 2540
Images: 2
Joined: Wed 12 Aug, 2009 4:19 pm
Location: South Sydney

Re: Review on the service and products from Guppy's online

Postby jordan » Tue 16 Dec, 2014 11:59 am

Thanks Andries for your support in making our hobby wallet friendly for the past few years. I for one have appreciated the ultra fast delivery, very fair pricing and bringing items that no one else is bothered to stock. All the best for the future.
Current tank Spec:Current 5x2x2 tank here
Old Tank Spec: Old 4ft tank here
Tank Spec (shut down): 4x3x2 New tank here
User avatar
jordan
Old Sea Dog Reefer
 
Posts: 2530
Images: 1
Joined: Mon 20 Dec, 2004 5:40 pm
Location: Concord, NSW

Re: Review on the service and products from Guppy's online

Postby r33crayon » Thu 29 Jan, 2015 9:48 pm

Not sure who has taken over guppys.... but when I send 4 emails and my friend sends 3, both of us with no replies let me say we wont be bothering to attempt to purchase from them again.
r33crayon
Hi, I am new around here!
 
Posts: 2
Joined: Mon 03 Nov, 2014 10:49 pm
Location: Melbourne

Re: Review on the service and products from Guppy's online

Postby Andries » Thu 05 Feb, 2015 9:47 pm

r33crayon wrote:Not sure who has taken over guppys.... but when I send 4 emails and my friend sends 3, both of us with no replies let me say we wont be bothering to attempt to purchase from them again.

Have you sent it to the email on the web site or to the old AVK email??? If you sent it to the AVK email then you wont get any reply because it goes to my junk file.
User avatar
Andries
RTAW Veteran Reefer
RTAW Registered Business
 
Posts: 1608
Joined: Mon 14 Aug, 2006 11:04 pm
Location: Gold Coast

Re: Review on the service and products from Guppy's online

Postby r33crayon » Fri 06 Feb, 2015 8:33 am

We both went to the website, I don't know of any AVK email address.
r33crayon
Hi, I am new around here!
 
Posts: 2
Joined: Mon 03 Nov, 2014 10:49 pm
Location: Melbourne

Re: Review on the service and products from Guppy's online

Postby Andries » Fri 06 Feb, 2015 11:20 am

r33crayon wrote:We both went to the website, I don't know of any AVK email address.

I don't own Guppys any more but know Gary well and it does not sound like him, maybe look in your junk mail file because I am sure that he would have answered you if he received your email.
User avatar
Andries
RTAW Veteran Reefer
RTAW Registered Business
 
Posts: 1608
Joined: Mon 14 Aug, 2006 11:04 pm
Location: Gold Coast

Re: Review on the service and products from Guppy's online

Postby Namn8r » Tue 10 Feb, 2015 12:07 pm

Hi Andries,

Does Gary have a contact email? Ive tried to email him from the site aswell regarding a warranty issue and havent had a response.

Cheers

Nam
User avatar
Namn8r
Old Sea Dog Reefer
RTAW Registered Business
 
Posts: 3235
Images: 0
Joined: Mon 09 Jul, 2007 8:24 pm
Location: Adelaide

Re: Review on the service and products from Guppy's online

Postby pyroay » Tue 17 Feb, 2015 5:41 pm

I will say i have dealt with guppies for quite some time and always received good service, with the only real concern being the freight dost, especially for small orders.

The I've now placed an order and dealt with the new owner and his service was great.
The freight total created at the time of purchase was far too high.
I stopped progressing the order and advised him i wished to purchase a number of items but freight was too high.
He came back within 24hrs with an alternative freight price about 65% cheaper and arrived to me in 4-5 days which is standard from these guys.

Overall a good result.

Would be better still if there was different freight options at checkout but overall a good result.
10x4 Mixed Reef
10x4 Predator Tank - Back up and running.

Sustainable reefing with 100% of power consumption offset by Solar
pyroay
Bicentenary Reefer
 
Posts: 407
Images: 3
Joined: Tue 22 Jan, 2013 9:47 am
Location: Traralgon

Re: Review on the service and products from Guppy's online

Postby GaryP » Wed 18 Mar, 2015 11:41 pm

Hello,
Sorry, I have been slack and not posted here before, but thanks Andries for looking out for me!
We do have an issue with our e-mails at the moment, and I am not sure how to fix it, as a large percentage of them are going to recipients spam and junk mail folders and it looks like I am not replying!
I am checking and sending e-mails many times during the day (to the point of obsession!) and I know how frustrating it can seem when you don't get a reply, so sorry in advance. We do have the old phone number back on now (5520 1922) so if you really need some help, you can call me!
If there are any geeks out there who might know a solution to the e-mail thing I would appreciate input.

A big thanks to past and present customers for supporting us and I hope we can keep up good service and excellent prices.

Cheers,
Gary.
GaryP
Hi, I am new around here!
 
Posts: 1
Joined: Wed 18 Mar, 2015 11:31 pm
Location: Brisbane

Re: Review on the service and products from Guppy's online

Postby chromus » Mon 13 Apr, 2015 9:45 pm

Gary, it may be worth paying a mail aggregator service to handle your mail, they will be on trusted senders lists and they can handle your bulk mail advertising as well as direct person to person mail.
Did you search RTAW Reefpedia B4 asking your question?

My Tank Journals
8x3x2.5 With Webcam
Tank Monitor (Work in Progress)
My reefs power consumption is offset with solar power
User avatar
chromus
I Was Around When Noah Was a Reefer
MASWA Member
MASWA Member
 
Posts: 19409
Images: 27
Joined: Wed 16 Sep, 2009 10:09 pm
Location: Atwell, Perth, WA

Re: Review on the service and products from Guppy's online

Postby smidy69 » Mon 13 Apr, 2015 10:05 pm

Stopped into pick up some items from Gary on the weekend. Have bought here before and will continue as I need things he supplies. Good bloke and definetly there to help with good customer service attitude!
TANK JOURNAL
http://www.masa.asn.au/phpBB3/viewtopic.php?f=148&t=261760
User avatar
smidy69
Veteran Reefer
MASQ Committee
MASQ Member 2017-2018
 
Posts: 579
Joined: Mon 09 Jan, 2006 6:01 pm
Location: brisbane

Re: Review on the service and products from Guppy's online

Postby tremble » Tue 26 May, 2015 4:06 pm

Placed an order online about 10PM on Sunday night and it was sitting on my doorstep when I got home from work on Monday evening. Now that's service!
User avatar
tremble
Veteran Reefer
MASQ Member 2016-2017
 
Posts: 768
Images: 1
Joined: Sun 31 Jul, 2011 8:32 pm
Location: Brisbane

Re: Review on the service and products from Guppy's online

Postby Just Looking » Thu 02 Jul, 2015 12:37 pm

Great service from the new owner.
I have used Guppys for years now and never had an issue. Ordered a reactor and pump on Tuesday and it arrived today.
Thanks, Peter
User avatar
Just Looking
Centurion Reefer
 
Posts: 181
Images: 4
Joined: Sat 07 Jun, 2008 6:06 pm
Location: Gerringong NSW

Re: Review on the service and products from Guppy's online

Postby jerrizhao » Thu 16 Jul, 2015 12:22 pm

Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.
jerrizhao
Hi, I am new around here!
 
Posts: 1
Joined: Fri 28 Mar, 2014 1:19 pm
Location: Melbourne

Re: Review on the service and products from Guppy's online

Postby matts20891 » Wed 22 Jul, 2015 1:13 pm

jerrizhao wrote:Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.


I've sent him a ton of pestering emails and he's been great with the responses :clap:

Also there are other shipping options outside of what the site automatically calculates
matts20891
Bicentenary Reefer
 
Posts: 474
Images: 0
Joined: Wed 22 May, 2013 8:43 am
Location: Central West, NSW

Re: Review on the service and products from Guppy's online

Postby aidanmary » Wed 22 Jul, 2015 1:58 pm

matts20891 wrote:
jerrizhao wrote:Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.


I've sent him a ton of pestering emails and he's been great with the responses :clap:

Also there are other shipping options outside of what the site automatically calculates


how do you choose another option other than the one given. shipping is a lot of the time why I steer clear of guppies and as the shipping cost can something's be excessive even for small items.
User avatar
aidanmary
Veteran Reefer
MASOV Member Current
MASOV Committee
 
Posts: 600
Joined: Tue 02 Dec, 2014 4:27 pm
Location: Victoria

Re: Review on the service and products from Guppy's online

Postby matts20891 » Wed 22 Jul, 2015 2:07 pm

Check with Gary when you're ordering items

There is options to 'purchase' auspost satchels and choose pickup when ordering and Gary will sort it out and get it sent through Auspost.. Need to check with him regarding the size and weight of items though and what can fit in each bag
matts20891
Bicentenary Reefer
 
Posts: 474
Images: 0
Joined: Wed 22 May, 2013 8:43 am
Location: Central West, NSW

Re: Review on the service and products from Guppy's online

Postby aidanmary » Wed 22 Jul, 2015 4:21 pm

ok thanks for the info.
User avatar
aidanmary
Veteran Reefer
MASOV Member Current
MASOV Committee
 
Posts: 600
Joined: Tue 02 Dec, 2014 4:27 pm
Location: Victoria

Re: Review on the service and products from Guppy's online

Postby GreenReefer » Wed 26 Aug, 2015 4:19 pm

Ordered an item expecting a long wait as with most other online shops, never received an email about my order so figured that would be the case again, next day package arrived, great service!
GreenReefer
RTAW Reefer
 
Posts: 79
Joined: Tue 08 Nov, 2011 1:14 pm
Location: Sydney

Re: Review on the service and products from Guppy's online

Postby pyroay » Fri 04 Sep, 2015 11:54 pm

Have bought a lot of salt and heavy items, has been very flexible with freight options going to great lengths to get the most affordable arrangements in place.
10x4 Mixed Reef
10x4 Predator Tank - Back up and running.

Sustainable reefing with 100% of power consumption offset by Solar
pyroay
Bicentenary Reefer
 
Posts: 407
Images: 3
Joined: Tue 22 Jan, 2013 9:47 am
Location: Traralgon

Re: Review on the service and products from Guppy's online

Postby Jesster » Sat 26 Sep, 2015 1:02 pm

Sounds like some work Gary!
Cheers

Jesse
User avatar
Jesster
RTAW Veteran Reefer
 
Posts: 1379
Images: 0
Joined: Thu 08 Jan, 2009 5:06 pm
Location: Adelaide

Re: Review on the service and products from Guppy's online

Postby mantis73 » Thu 03 Mar, 2016 7:10 am

Been buying equipment from Gary for the last cpl of months, always helpful and willing to help,I had a equipment failure the other day, Gary went above and behind to get the problem sorted as soon as possible.

Cheers

Sean
mantis73
Hi, I am new around here!
 
Posts: 1
Joined: Thu 04 Feb, 2016 8:38 am
Location: Brisbane

Re: Review on the service and products from Guppy's online

Postby bimborocks » Wed 06 Apr, 2016 9:48 am

Just want to give guppy's a big :thumbsup: :thumbsup: . Put an order through Sunday night and it was sitting on my desk Tuesday and was super well packed. Will definitely be using them again (actually pretty soon cause I forgot to order some stuff :konk: )

:cheers:
James
User avatar
bimborocks
RTAW Veteran Reefer
Welcome Team
MASA Volunteer
 
Posts: 1034
Joined: Thu 26 Feb, 2004 7:54 pm
Location: Newcastle, NSW

Re: Review on the service and products from Guppy's online

Postby Daiymo » Wed 13 Apr, 2016 1:44 pm

dont know if its me or the website, but most of the time it never works for me. i click on the menu categories and it does nothing. it just redirects back to the main page.
Daiymo
Lurking Reefer
 
Posts: 17
Joined: Wed 27 Jan, 2016 8:51 pm
Location: Sydney

Re: Review on the service and products from Guppy's online

Postby swazzle » Wed 13 Apr, 2016 1:49 pm

Daiymo wrote:dont know if its me or the website, but most of the time it never works for me. i click on the menu categories and it does nothing. it just redirects back to the main page.


Reset your cookies should solve s problem like that.


Sent from my iPhone using Tapatalk
swazzle
Bicentenary Reefer
 
Posts: 452
Joined: Tue 23 Jun, 2015 6:04 pm
Location: Brisbane

PreviousNext


  • Advertisement

Return to Guppy's Aquarium Products Online

Who is online

Users browsing this forum: Google [Bot] and 1 guest

Societies
MASAOG MASQ MARQ MASS MASOV MASWA

Copyleft 2010 Marine Aquarium Societies of Australia Inc. (www.masa.asn.au)
Reefing the Australian Way is proudly brought to you by MASA Inc.