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A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Wed 11 Jan, 2017 8:10 pm
by Tone
Hello,

Please would you advise what you are doing regards my order which have already debited me for and delivered NOTHING!

ORDERED – 1 JANUARY 2017
TODAY – 11 JANUARY 2017
DELIVERED – NOTHING !!

Kind regards,

Tony

Antony M. Fendt

From: Antony Fendt [mailto:XXXXXXX]
Sent: Friday, January 06, 2017 6:01 PM
To: 'The Age Of Aquariums'
Cc: 'Terri Ashworth'
Subject: RE: Receipt for order 78002 from Age of Aquariums

Thanks Josh,

Re the test kit, I didn’t want another NYOS kit because the yellow hues are difficult to work out … and I end up with a wide range of what the reading could be.

Other than the ELOS what other quality nitrate test kit do you have? When do you expect the ELOS to be back in stock? I see that it is not marked “out of stock” on your website … we had this same issue with the last food order that I made.

Kind regards,

Tony

Antony M. Fendt

From: The Age Of Aquariums [mailto:sales@aquariumproducts.com.au]
Sent: Friday, January 06, 2017 5:54 PM
To: Antony Fendt
Cc: Terri Ashworth
Subject: Re: Receipt for order 78002 from Age of Aquariums
Importance: High

Hi Tony,

I tried to give you a call yesterday after your email came through.

Being honest you have caught us off guard and we have run out of the Elos Test Kit, honestly i was unaware that this was the case until yesterday.

We would be happy to swap to an other brand or offer a refund?

Best Regards

Josh

On 06/01/2017, at 5:31 PM, Antony Fendt wrote:

Hi,

5 Days has elapsed, a response would be great, thanks.

Kind regards,

Tony

Antony M. Fendt
From: Antony Fendt [mailto:XXXXXXXXX]
Sent: Friday, January 06, 2017 11:00 AM
To: 'Age of Aquariums'
Subject: RE: Receipt for order 78002 from Age of Aquariums

Hi,

Any update on when this order is likely to be fulfilled, please?

Kind regards,

Tony

Antony M. Fendt
From: Age of Aquariums [mailto:sales@aquariumproducts.com.au]
Sent: Sunday, January 01, 2017 7:02 PM
To: xxxxxxxxxx
Subject: Receipt for order 78002 from Age of Aquariums

The Age of Aquariums
Unit 2, 10-12 Webber Drive, Browns Plains Qld 4118
PH: 07 3800 5592
email: sales@aquariumproducts.com.au

Receipt for Order Number 78002
Sunday 01 January 2017

The Age of Aquariums
Unit 2
10-12 Webber Drive
Browns Plains Qld 4118
Australia
Contact Details
First Name: Tony
Last Name: Fendt
Business Name:
Email: XXXXXXXXXX

Contact Phone Number: 0418734592
Billing Details
Address 1: XXXXXXXXX
Address 2:
City: Grange
State: Qld
Post Code: 4051
Country: Australia
Recipient Details
First Name: Tony
Last Name: Fendt
Address 1: XXXXXXXXXXX
Address 2:
City: Grange
State: Qld
Post Code: 4051
Country: Australia
Shipping Instructions: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.

Thank you for your order.
Payment Details
Physical Items
Title Price # Subtotal
Elos Aqua Test Kit - Nitrate $34.95 1 $34.95
Continuum Aquatics Reef Micro Fuel 2L $89.95 1 $89.95
Continuum Aquatics Bacter Gen-M 2L $79.95 1 $79.95

Delivery Charges
Title Notes Price # Subtotal
Order Delivery Charges Fastway Couriers 2 - 10 Working days depending on location $7.50 1 $7.50

SubTotal: $212.35
Total: $212.35
Includes Tax (GST): $19.31
Less PAYPAL PAYMENT 2CR70985JL796525T: -$212.35
Balance Due: $0.00

Re: A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Thu 12 Jan, 2017 9:42 am
by Ageofaquariums
Hi Tone,

Please double check your emails for our response on the 6/1/17.

As always happy to get this sorted however we have been awaiting your reply as to what you would like to do.

We have also replied to your email from late yesterday evening.

Cheers

Re: A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Fri 13 Jan, 2017 8:24 pm
by Tone
If you looked at my email thread above you will see that I responded to you without delay on the 6th January 2017, and then again on the 12th January at 9:29AM.

From: antonyfendt [mailto:xxxxxxx]
Sent: Thursday, January 12, 2017 9:29 AM
To: The Age Of Aquariums
Subject: Re: Receipt for order 78002 from Age of Aquariums

Josh if you care to scroll down this thread you will see my response to you 6 January 6.01pm.
Let's try the giesseman kit.

Sent from my Samsung Galaxy smartphone.


COB today 13th January 2017 and I still don't have my order which was debited to my account on 1st January 2017.

This is disappointing and getting too difficult to do business!

Re: A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Tue 17 Jan, 2017 6:30 pm
by Tone
I still have not received my order!

This is getting VERY tedious.

Re: A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Wed 18 Jan, 2017 1:31 pm
by Cisco_fishco
Don't be such a jerk to other people. You're a customer not the king of England.

Re: A FAVOURABLE RESPONSE WOULD BE GOOD

PostPosted: Fri 14 Apr, 2017 6:35 pm
by Tone
Cisco_fishco wrote:Don't be such a jerk to other people. You're a customer not the king of England.


Stick in into a dark place buddy. :thumbsup: