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Re: Review on the service and products from Guppy's online

PostPosted: Tue 02 Dec, 2014 11:18 pm
by Andries
If you are with the NAB something must be wrong because we are also with them and NAB to NAB takes 3 days tops to go back into your c/card.
Email me the order number and I will have to phone the bank tomorrow as well

Re: Review on the service and products from Guppy's online

PostPosted: Thu 04 Dec, 2014 8:24 pm
by muz_z
Well I just want to say thank you Andries for your great prices and service over the years as well :clap:

Always the best price and great service for me :thumbsup:

Reply to my messages late at night after many wild turkeys :devil:

I hope the new owner can service me as good as you did!!

Re: Review on the service and products from Guppy's online

PostPosted: Fri 05 Dec, 2014 9:34 am
by titusho
muz_z wrote:Well I just want to say thank you Andries for your great prices and service over the years as well :clap:

Always the best price and great service for me :thumbsup:

Reply to my messages late at night after many wild turkeys :devil:

I hope the new owner can service me as good as you did!!


is Guppy changing owner?

Re: Review on the service and products from Guppy's online

PostPosted: Fri 05 Dec, 2014 11:38 am
by Andries
Yes, I have sold and will finch up the end of this month. The new owner has already started with me to learn where every thing is packed.

Re: Review on the service and products from Guppy's online

PostPosted: Fri 05 Dec, 2014 7:05 pm
by titusho
Andries wrote:Yes, I have sold and will finch up the end of this month. The new owner has already started with me to learn where every thing is packed.

All the best Andries and thank you for your good customer service, spot on all the time!

Re: Review on the service and products from Guppy's online

PostPosted: Sat 13 Dec, 2014 8:55 pm
by pilonstar
All the best Andries! thanks for making reef products affordable and sorting the issues that worked for both sides. Also never had the feeling of being rip off. Thanks :clap:

Re: Review on the service and products from Guppy's online

PostPosted: Tue 16 Dec, 2014 11:59 am
by jordan
Thanks Andries for your support in making our hobby wallet friendly for the past few years. I for one have appreciated the ultra fast delivery, very fair pricing and bringing items that no one else is bothered to stock. All the best for the future.

Re: Review on the service and products from Guppy's online

PostPosted: Thu 29 Jan, 2015 9:48 pm
by r33crayon
Not sure who has taken over guppys.... but when I send 4 emails and my friend sends 3, both of us with no replies let me say we wont be bothering to attempt to purchase from them again.

Re: Review on the service and products from Guppy's online

PostPosted: Thu 05 Feb, 2015 9:47 pm
by Andries
r33crayon wrote:Not sure who has taken over guppys.... but when I send 4 emails and my friend sends 3, both of us with no replies let me say we wont be bothering to attempt to purchase from them again.

Have you sent it to the email on the web site or to the old AVK email??? If you sent it to the AVK email then you wont get any reply because it goes to my junk file.

Re: Review on the service and products from Guppy's online

PostPosted: Fri 06 Feb, 2015 8:33 am
by r33crayon
We both went to the website, I don't know of any AVK email address.

Re: Review on the service and products from Guppy's online

PostPosted: Fri 06 Feb, 2015 11:20 am
by Andries
r33crayon wrote:We both went to the website, I don't know of any AVK email address.

I don't own Guppys any more but know Gary well and it does not sound like him, maybe look in your junk mail file because I am sure that he would have answered you if he received your email.

Re: Review on the service and products from Guppy's online

PostPosted: Tue 10 Feb, 2015 12:07 pm
by Namn8r
Hi Andries,

Does Gary have a contact email? Ive tried to email him from the site aswell regarding a warranty issue and havent had a response.

Cheers

Nam

Re: Review on the service and products from Guppy's online

PostPosted: Tue 17 Feb, 2015 5:41 pm
by pyroay
I will say i have dealt with guppies for quite some time and always received good service, with the only real concern being the freight dost, especially for small orders.

The I've now placed an order and dealt with the new owner and his service was great.
The freight total created at the time of purchase was far too high.
I stopped progressing the order and advised him i wished to purchase a number of items but freight was too high.
He came back within 24hrs with an alternative freight price about 65% cheaper and arrived to me in 4-5 days which is standard from these guys.

Overall a good result.

Would be better still if there was different freight options at checkout but overall a good result.

Re: Review on the service and products from Guppy's online

PostPosted: Wed 18 Mar, 2015 11:41 pm
by GaryP
Hello,
Sorry, I have been slack and not posted here before, but thanks Andries for looking out for me!
We do have an issue with our e-mails at the moment, and I am not sure how to fix it, as a large percentage of them are going to recipients spam and junk mail folders and it looks like I am not replying!
I am checking and sending e-mails many times during the day (to the point of obsession!) and I know how frustrating it can seem when you don't get a reply, so sorry in advance. We do have the old phone number back on now (5520 1922) so if you really need some help, you can call me!
If there are any geeks out there who might know a solution to the e-mail thing I would appreciate input.

A big thanks to past and present customers for supporting us and I hope we can keep up good service and excellent prices.

Cheers,
Gary.

Re: Review on the service and products from Guppy's online

PostPosted: Mon 13 Apr, 2015 9:45 pm
by chromus
Gary, it may be worth paying a mail aggregator service to handle your mail, they will be on trusted senders lists and they can handle your bulk mail advertising as well as direct person to person mail.

Re: Review on the service and products from Guppy's online

PostPosted: Mon 13 Apr, 2015 10:05 pm
by smidy69
Stopped into pick up some items from Gary on the weekend. Have bought here before and will continue as I need things he supplies. Good bloke and definetly there to help with good customer service attitude!

Re: Review on the service and products from Guppy's online

PostPosted: Tue 26 May, 2015 4:06 pm
by tremble
Placed an order online about 10PM on Sunday night and it was sitting on my doorstep when I got home from work on Monday evening. Now that's service!

Re: Review on the service and products from Guppy's online

PostPosted: Thu 02 Jul, 2015 12:37 pm
by Just Looking
Great service from the new owner.
I have used Guppys for years now and never had an issue. Ordered a reactor and pump on Tuesday and it arrived today.
Thanks, Peter

Re: Review on the service and products from Guppy's online

PostPosted: Thu 16 Jul, 2015 12:22 pm
by jerrizhao
Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.

Re: Review on the service and products from Guppy's online

PostPosted: Wed 22 Jul, 2015 1:13 pm
by matts20891
jerrizhao wrote:Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.


I've sent him a ton of pestering emails and he's been great with the responses :clap:

Also there are other shipping options outside of what the site automatically calculates

Re: Review on the service and products from Guppy's online

PostPosted: Wed 22 Jul, 2015 1:58 pm
by aidanmary
matts20891 wrote:
jerrizhao wrote:Just bought some stuff from Gary @ Guppy's. Really good service and very responsive to emails. Can't wait for the products to arrive.


I've sent him a ton of pestering emails and he's been great with the responses :clap:

Also there are other shipping options outside of what the site automatically calculates


how do you choose another option other than the one given. shipping is a lot of the time why I steer clear of guppies and as the shipping cost can something's be excessive even for small items.

Re: Review on the service and products from Guppy's online

PostPosted: Wed 22 Jul, 2015 2:07 pm
by matts20891
Check with Gary when you're ordering items

There is options to 'purchase' auspost satchels and choose pickup when ordering and Gary will sort it out and get it sent through Auspost.. Need to check with him regarding the size and weight of items though and what can fit in each bag

Re: Review on the service and products from Guppy's online

PostPosted: Wed 22 Jul, 2015 4:21 pm
by aidanmary
ok thanks for the info.

Re: Review on the service and products from Guppy's online

PostPosted: Wed 26 Aug, 2015 4:19 pm
by GreenReefer
Ordered an item expecting a long wait as with most other online shops, never received an email about my order so figured that would be the case again, next day package arrived, great service!

Re: Review on the service and products from Guppy's online

PostPosted: Fri 04 Sep, 2015 11:54 pm
by pyroay
Have bought a lot of salt and heavy items, has been very flexible with freight options going to great lengths to get the most affordable arrangements in place.

Re: Review on the service and products from Guppy's online

PostPosted: Sat 26 Sep, 2015 1:02 pm
by Jesster
Sounds like some work Gary!

Re: Review on the service and products from Guppy's online

PostPosted: Thu 03 Mar, 2016 7:10 am
by mantis73
Been buying equipment from Gary for the last cpl of months, always helpful and willing to help,I had a equipment failure the other day, Gary went above and behind to get the problem sorted as soon as possible.

Cheers

Sean

Re: Review on the service and products from Guppy's online

PostPosted: Wed 06 Apr, 2016 9:48 am
by bimborocks
Just want to give guppy's a big :thumbsup: :thumbsup: . Put an order through Sunday night and it was sitting on my desk Tuesday and was super well packed. Will definitely be using them again (actually pretty soon cause I forgot to order some stuff :konk: )

:cheers:
James

Re: Review on the service and products from Guppy's online

PostPosted: Wed 13 Apr, 2016 1:44 pm
by Daiymo
dont know if its me or the website, but most of the time it never works for me. i click on the menu categories and it does nothing. it just redirects back to the main page.

Re: Review on the service and products from Guppy's online

PostPosted: Wed 13 Apr, 2016 1:49 pm
by swazzle
Daiymo wrote:dont know if its me or the website, but most of the time it never works for me. i click on the menu categories and it does nothing. it just redirects back to the main page.


Reset your cookies should solve s problem like that.


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